Overview
Our Refund and Return Policy There is only one case where the customer is unable to clear the goods out of the destination customs. With a period of 30 days. If 30 days have passed since the date of your purchase We are unable to give you a refund or replacement.
In the event that the customer is unable to import the goods and the goods are returned to the seller. Customers will be responsible for all costs incurred such as transportation costs, import duties. and other operating costs The seller will deduct from the price of goods already paid.
To be eligible for a return, The product must be in perfect condition and must also be in the original packaging.
Additional non-returnable items:
- The goods have been cleared with customs. and the customer has received.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return has been received and inspected We will notify you that we have received the returned item. We will also notify you of the authorization of all remaining refunds after all incurred charges have been deducted.
If you are approved Your refund will be processed by wire transfer to your bank account within the specified period.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted. This may take 3-5 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us via whatsapp 66882944249 or at sale@gwthailand.com
Exchanges
We only replace the product if it is defective or damaged due to transportation. And the transport company has already claimed the product. which we will exchange for a discount on the next purchase.
Shipping returns
To return your product Only if you are unable to clear the goods from customs in your country and the goods are returned.
You will be responsible for paying your own shipping costs. Including import duties import processing fee for returning your product. Shipping costs are non-refundable. If you get a refund Return shipping costs and other fees will be deducted from your refund.
Need help?
Contact us via whatsapp 66882944249 or at sale@gwthailand.com for questions related to refunds and returns.
